Importance of AI Assitance
We’ve all contacted customer service with a concern and had to wait for opening hours…..
In the end, I either get a satisfactory result or I don’t.
Service owners also know the feeling when their line is busy and they are asked a question that has been asked several times before.
While the staff would have had something much more important to do, they now have to guide a customer through a question for which they have already provided instructions on their website.
Information in website isn’t accessed by everyone
What many companies don’t understand, however, is that not everyone knows how to get the information they need from the website. Even if the website is well organized, many company websites are unfortunately very confusing, so it often becomes very difficult for customers to find all the answers.
A human is not a computer
The problem with human support is that it is not available around the clock. The complexity of the human brain makes it difficult to store all the information needed to provide the best service
The problem with human support is that it is not available around the clock.
The complexity of the human brain makes it difficult to store all the information needed to provide the best service.
An artificial intelligence is specially trained to help customers, it can store all the information needed and is available around the clock. While artificial intelligence is best at answering general questions, it is not as complex to understand specific situations. A bit of a sociology lesson.
Either way, AI bots are only good for frontline customer service.
when the AI cant get the answer the client needs it gathers the information needed and pass it the human support.
Advance Ai Assistant
An example of advanced AI is like the Terminator from the film Terminator…calm down is just a joke. AI`s are not that advanced, at least not yet
Let me know your thoughts on AI advancement in the comments section.
The most advanced AI today is the likes of Siri, Chat GPT, Google Assistant.
Some AI assistants are advanced enough to help with administrative tasks such as booking or cancelling an appointment, automate repetitive tasks, integrate with CRM software and other digital tools, generate summaries and insights based on customer service, manage tasks and organise them on a calendar according to their due date, automatically create plans to help users complete projects on time, etc.
conclusion
with Ai assistant at the frontline, your employees have a lot of time to focus on other administrative works. many companies are moving toward the future by deploying AI feature in their company. which is not a easy task to pull, I mean without us. with us you don’t have to worry about anything. we plan, design, created in the background without effecting any of your workflow.
Your fonts are a bit zoomed.